Remote support

Remote support

We will keep your system in top notch condition

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Mecalux in 2024 Gartner Magic Quadrant for WMS
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We stay involved long after your system is up and running. Once a customer is working with our software, Mecalux offers ongoing, comprehensive software maintenance services.

  • License management

    License management

    Receive product updates and patches. Mecalux invests a great deal of its business resources in the improvement and ongoing development of its software solutions to pass onto its customers.

  • Remote support

    Remote support

    Enjoy support from our team. Choose from options such as: Monday to Friday, 8 am to 6 pm office hour assistance; to the more extensive 365 days a year, continuous customer care package. Any customer with an active license can sign up for our remote support service.

  • System monitoring

    System monitoring

    Remote support also includes proactive monitoring via the Easy Monitor tool, which checks periodically that all critical aspects of your installation are running smoothly. 

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Why choose Mecalux Software Solutions?

  • Backed by an end-to-end intralogistics solutions provider with over 55 years of experience

  • More than 400 engineers exclusively dedicated to developing software solutions

  • Global reach with over 1,100 implementations in 36 countries across Europe and the Americas

  • Significant investment in R&D and continuous innovation: regular updates and new capabilities